Welcome to Strain's new website

FAQ’S

Get Answers to frequently asked questions at strain’s legal dispensary.

Questions about shopping for cannabis are only natural. Strain is here to help. Below, we’ve answered all the common questions we hear from our community most often. For personalized service, feel free to reach out to us with a direct message. Once you’ve had your questions answered about Strain’s legal dispensary, shop the online menu featuring hundreds of California’s best cannabis products.

Give us a ring for immediate assistance.

Retail: (818) 280-6069 Delivery: (818) 208-0204

Recreational customers are able to order cannabis delivery with a valid government ID proving you are over the age of 21.

Medical customers are able to order cannabis delivery with a valid government ID proving you are over the age of 18 AND a valid medical marijuana card issued in the state of California.

Your state driver’s license, state identification card, or passport can work as a valid form of identification. Your ID must be valid and have a future expiration date in order to be accepted.

Strain offers local delivery to the Los Angeles communites of Chatsworth, San Fernando Valley, Simi Valley, Thousand Oaks, Canoga Park, Granada Hills, Northridge Moor Park, Porter Ranch, Reseda and Balboa.

Yes, Fill up your shopping cart and you’ll be prompted to create an account during checkout. When you come back to order cannabis delivery again, just login and all your account details will be saved.

Tips are appreciated, but not required. Our team works hard to provide you with five star service and we are grateful for any gratuity that you contribute.

If you are a returning customer with Strain then you’re already signed up. You just need to create a password. The easiest way to do this is go to Menu Tab, tap Sign In, Submit your phone number (w/area code), and tap Send me a one time use password. That’s it! Strain will text you your temporary password and your in! Be sure to tap update your profile in the menu screen so that you can save your own password next time.

Once you have signed up and logged in. Simply add items to your cart and tap the Checkout button at the top of your menu. Once you are in the Checkout screen, you will see two options underneath the Order Type field, Delivery or Pickup, just tap the one that applies before the order is placed and you’re all set.

A Strain representative will contact you via text once your order is confirmed and notify you when your order is ready for Pick Up or Delivery. You will also receive an email notification of your total at your registered email.

At Strain we currently accept Cash or Debit for both In-Store Pickup and Delivery.

Once you’re signed in, just add items to your Shopping Cart and tap Check Out. You can apply all valid promo codes in the checkout screen prior to your purchase.

Store Hours
Monday – Saturday
8AM – 9PM
Sunday
10AM – 8PM
DELIVERY HOURS
Monday – Saturday
12PM – 8PM
Sunday
12PM – 7PM
DISCLAIMER
Strain Balboa Caregivers, Inc. has a company-wide commitment to ensuring that Information Technology (IT) is accessible to all people, including those with disabilities. As part of this commitment, our website has been designed with accessibility features, including integration with screen-reader software, as part of our effort to conform to the requirements to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 AA. Please note users wishing to optimize the site for use with screen reader software including JAWS and NVDA should enable to Blind Users (Screen Reader) Optimization toggle within the widget to the left of the screen. Our site, www.straincares.com is regularly tested and monitored for accessibility, including by our legal team and persons who are blind or visually-impaired who are proficient with screen reader software. In addition, our team is continuously modifying the site as technology advances. We recognize that there may be occasions when users experience difficulty accessing the site. If you experience difficulty viewing any material on our web site, please contact us at INFO@STRAINCARES.COM or call 818-280-6069 for live assistance with a dedicated representative. Please consider providing us with feedback and ideas based on your experience using the site.
© 2025 | License No. C10-0001152-LIC